FAQ

Yes! UPS Surepost will deliver to a PO Box Address

We are only shipping outside of the United States via Feiyue online stores managed by our overseas distribution partners. If you’re visiting our site from outside of the United States, please visit our International section to find a retailer or distributor in your country.

To view the status of your order, you may click on the link from your order confirmation email. Registered users may also login on our website to review their order details.

Please visit our Shipping and Returns page.

We currently accept Visa, Mastercard, Discover and American Express.

When using a credit or debit card on Feiyue-Shoes.com, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your banks policies. Please check with your financial institution for more information.

We do accept bank gift cards; however, you must retain the gift card. In the event of a return, the refund can only be processed to the gift card. Feiyue is not responsible for lost gift cards.

Yes! You have 2 hours to update your order once it is placed. Log into your account or view your order on the order confirmation email and select “Cancel” or “Edit” within 2 hours to update your order. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed.

Don’t have an account?
Check your email for the order confirmation. There will be a link guiding you on how to cancel/edit your order.

We recommend that you check the valid through date to ensure that the promo code is still valid. If the promo code is still valid, please contact custserv@feiyue-shoes.com or (855-286-6998) for assistance.

Promotional codes/offers are designated for only one order and cannot be combined.

Yes, you sure can!  Just select an Expedited Ship Method when Checking out!

Sizes that do not appear in the list are sold out.

Please contact custserv@feiyue-shoes.com or (855-286-6998) for assistance.

Yes indeed! We have recently changed all our insoles into a more advanced EVA material that can be removed easily for drying or washing.

Feiyue offers products for men, women and kids US sizes 6C to 13M. Please see our Size Chart for more information.

You can clean your shoes with soap and warm water. Do not wash your shoes in the washing machine as this may damage the shoes and will void your warranty.

From time to time we offer Free Ground Shipping within the 48 contiguous U.S States only.  This cannot be combined with any other offer or promotion.

Yes! We design our shoes with different fabrics such as canva and swim material. Some of our shoes do have leather or suede uppers which are not vegan. You will find this information listed on the product pages' details. Also, no animal products are used in the glues or adhesives we use to make our shoes.