Shipping & Returns
The Feiyue Shop will only ship to addresses in United States and may not ship to P.O. boxes. Unfortunately, international shipping is not available at this time. Shipping rates will vary according to shipping method, location, and the weight of selected items.
The below schedule applies for FedEx ground shipping.
All products come with a shoe box, except for the Feiyue 1920 Special Edition collection. The 1920 shoes are eco friendly and placed inside a Feiyue tote bag only and do not come packaged in a disposable shoe box. There are no exceptions or substitutions.
All products are shipped via FedEx Ground (unless expedited shipping is chosen at checkout) from our Missouri warehouse Monday through Friday, excluding holidays. Any order received after 3P.M. Eastern time, will not be processed until the following business day. Please also allow a 1-2 business days to process your order. Please note: During high volume periods orders may take up to 10 business days to ship from our warehouse for ground delivery orders. We make every effort to ensure timely delivery of your goods.
After a shipping label has been created, we will email the tracking number to the email address you provided at checkout. FEDEX Ground delivery is usually 3-5 business days. Want to know a more specific transit time estimate? Click here to see the estimated transit time to your location. Just enter zip code 63645 in the origin zip code field.
All returns must be authorized in advance by Feiyue Customer Service. Feiyue is not responsible for customer returns made outside of the Feiyue Return Process (see below). Additionally, Feiyue-shoes.com cannot issue returns for items that are purchased at other locations or websites. Returns will only be accepted for unused merchandise, which is in its original packaging and can be resold as such, purchased within the previous 30 days. Proof of purchase is required. Feiyue does not provide exchanges.
Special Holiday Return Policy: Orders placed now through December 31 may be returned through January 31.
Feiyue Return Process:
To begin the Feiyue Return Process, please send an email to email@example.com with ‘Feiyue Shop Returns’ in the subject line.
- In the body of the email, please include:
- Full name on the billing address
- If you use an alternate e-mail to the one with which you registered on Feiyue to contact us, it will need to be provided.
- A valid telephone number
- Your Feiyue order number, which can be found in the e-mail of your receipt.
- The reason for return
- Within approximately 2-3 business days, Feiyue Customer Service will send a Return Authorization form and FedEx shipping label by e-mail. Please note that it may take longer to receive this e-mail during holidays.
- Following the instructions provided in the return e-mail, pack your product in the original shoebox and place it with the Return Authorization document in the original box you received. Secure the parcel appropriately.
- Cross out with a marker all previous shipping labels. Attach the FedEx Return Label sent in the email to the shipping box, preferably covering the original shipping label. *Please note that you MUST use the FedEx label provided by Feiyue for your return. If unused within ten (10) days, the label will expire, in which case you may contact Feiyue Customer Service to have a new label issued.
- Bring the package to any authorized FedEx shipping location. If you need assistance locating one near you, please use this link: FedEx Dropoff Locations
Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused. If the product is deemed to be used or unsellable, Feiyue-shoes.com reserves the right to deny the return request and refuse to issue the purchaser a credit. Once the returned product passes inspection, a credit will be issued to the card with which the original order was placed. Please allow approximately 3-8 business days depending on the bank or credit card used for the credit to be processed back into your account.
Products sold through the Feiyue Shop are warranted against defects in materials and workmanship for 90 days from the date of receipt. Manufacturer’s defects will be determined by Feiyue. Valid claims will receive a full refund. Improper fit is not valid criterion for warranty. Proof of purchase from the Feiyue Shop online store is required. Misuse, abuse or alteration of product voids warranty. A replacement or credit will not be issued for returned products that have experienced excessive wear or any type of abuse or mistreatments.