Accessibility Statement


Last updated: December 31, 2025

Our Commitment

At Feiyue, we are committed to making our website accessible to all customers, including people with disabilities. We believe everyone should be able to shop, browse, and interact with our online services with ease.


Ongoing Accessibility Effort

We work to improve the accessibility of our website on an ongoing basis and to align with recognized accessibility standards and best practices. Accessibility is not a one-time project—it is an ongoing effort as our website, content, and features evolve.


Standards We Aim to Follow

Feiyue aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are widely recognized as the benchmark for digital accessibility. WCAG is organized around four principles to help ensure content is:

  • Perceivable — Information and user interface components are presented in ways users can perceive
  • Operable — User interface components and navigation can be operated
  • Understandable — Information and operation of the user interface are understandable
  • Robust — Content can be interpreted reliably by a wide range of browsers and assistive technologies


Testing and Improvements

We evaluate accessibility as part of our ongoing website maintenance. Our approach may include a combination of:

  • Automated testing tools (such as axe and Lighthouse)
  • Manual reviews using keyboard-only navigation and common accessibility checks
  • Periodic reviews of key user flows (such as browsing products, adding to cart, and checkout)

We use the results of these reviews to prioritize fixes and continuously improve the experience.


Compatibility and Assistive Technology

We strive to support a range of browsers and assistive technologies, including screen readers, keyboard navigation, and other accessibility tools. Because users rely on different devices, browsers, and assistive technologies, experiences may vary.


Accessibility Tools and Interface Options

Our website may provide accessibility tools or interface options intended to help users customize their experience (for example, adjusting visual presentation). These tools are designed to enhance usability and do not replace accessible design and development. We continue to improve our site directly to support accessibility across experiences.


Third-Party Content

Some parts of our website may include third-party content, features, or integrations that are not fully controlled by Feiyue (such as embedded tools, widgets, or linked external services). While we encourage accessibility from our partners and vendors, we may be limited in our ability to remediate certain third-party elements.


Feedback and Support

If you experience difficulty accessing any part of our website, need assistance placing an order, or want to report an accessibility issue, please contact us. We will do our best to provide the information, product details, or transaction support you need through an accessible alternative.


Response Time

We aim to respond to accessibility-related requests and inquiries within 2 business days.

When contacting us, it’s helpful if you include:

  • The web page URL (if available)
  • A description of the issue
  • The device and browser you’re using
  • Any assistive technology you’re using (optional)


Thank you

Thank you for shopping with Feiyue. We are dedicated to providing an inclusive experience for all users.